jilia Privacy Policy – How Your Personal Data Is Collected and Protected

When you create an account on jilia, we collect the personal details you provide during registration — including your full name, date of birth, email address, mobile number, and any identity documents submitted for verification purposes. We also collect information about the transactions you make on the platform, including deposit and withdrawal records, game activity, and betting history, so that we can manage your account accurately and resolve any disputes that may arise. Technical information is gathered automatically when you use the platform, such as your IP address, device type, browser version, and session duration, which helps us maintain security and improve the overall experience.

If you contact our support team, we may retain records of those communications — including the content of messages and any attachments — to ensure consistent service and to resolve your queries efficiently. We only collect information that is reasonably necessary for the operation of the platform and the fulfilment of our obligations under Philippine law, including the Republic Act 10173 or the Data Privacy Act of 2012. We do not collect sensitive personal information beyond what is strictly required for identity verification and responsible gaming checks.

The personal information collected by jilia is used primarily to operate your account, process deposits and withdrawals, verify your identity, and ensure that your experience on the platform is safe and compliant with applicable regulations. We use your contact details to send you important account-related notifications — such as transaction confirmations, security alerts, and updates to our policies — and we may also send you platform news or promotional content where you have given your consent to receive such communications. Your gaming and transaction history is used internally to monitor for responsible gaming concerns and to detect any unusual activity that may indicate fraud or misuse of the platform.

We may also use aggregated, anonymised data — which cannot be used to identify you personally — for internal analytics and product improvement purposes, such as understanding which features are most used or identifying common support queries. jilia does not use your personal information to make automated decisions that would have a significant legal or financial effect on you without human review. If you wish to update your communication preferences or withdraw consent for marketing messages, you may do so by contacting the support team through the details listed in the FAQ section.

jilia does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information with trusted service providers who assist us in running the platform — such as payment processors, identity verification providers, and customer support tools — but only to the extent necessary to perform those services, and only under contractual obligations that require them to protect your data. All third-party providers we work with are required to handle your personal information in a manner consistent with this Privacy Policy and applicable Philippine data protection law.

We may be required to disclose your personal information to government authorities, regulatory bodies, or law enforcement agencies if we receive a lawful request to do so, or if disclosure is necessary to protect the rights, property, or safety of jilia, its members, or the public. In such cases, we will only share the minimum information necessary to comply with the relevant legal obligation. We will notify you of any such disclosure where we are legally permitted to do so.

We apply industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls that limit who within the organisation can view sensitive account information, and regular reviews of our security practices. While no online platform can guarantee absolute security, jilia takes its data protection responsibilities seriously and responds promptly to any identified security incidents.

Your personal information is retained for as long as your account remains active and for a reasonable period thereafter as required by our legal, regulatory, and operational obligations. In the Philippines, gaming operators are subject to record-keeping requirements that may necessitate retention of certain account and transaction records for a defined number of years following account closure. When your information is no longer required for these purposes, it is securely deleted or anonymised in accordance with our internal data lifecycle procedures.

Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have the right to access the personal information that jilia holds about you, to request corrections if any information is inaccurate or incomplete, and to request deletion of your personal data where there is no longer a lawful basis for us to retain it. You also have the right to object to or restrict certain types of processing, and to receive a copy of your personal data in a structured, commonly used format where technically feasible.

To exercise any of these rights, you may reach out to the jilia support team through the contact details provided in the FAQ section. We will acknowledge your request promptly and aim to resolve it within the timeframes required under applicable law. Please note that some requests — such as deletion of records that we are legally required to retain — may not be fulfilled in full, and we will explain the reason if that is the case. We will never penalise you for exercising your data rights.

jilia uses cookies and similar technologies to keep your session active while you are logged in, remember your preferences, and gather basic technical analytics about how the platform is being used. Session cookies are deleted automatically when you close your browser, while persistent cookies may remain on your device for a set period to improve your experience on subsequent visits. We do not use third-party advertising cookies or share browsing data with advertising networks.

Most browsers allow you to manage or delete cookies through their settings, and doing so will generally not prevent you from accessing the platform — although some features may work less effectively if session cookies are blocked. By continuing to use the platform after being notified of our cookie practices, you consent to the use of cookies as described here. If you have questions about specific cookies used on the platform, the FAQ section contains further guidance.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform features, or applicable regulations. When material changes are made, the updated Policy will be published on this page with a revised effective date, and where practicable, registered members will be notified through their registered contact details. Your continued use of the platform after an updated Policy has been published constitutes acceptance of the revised terms.

We encourage you to review this page periodically so that you remain informed about how your personal information is handled. For any questions not covered here, the FAQ section is the best starting point, and the support team is available to assist with more specific queries. This Policy is governed by the laws of the Philippines, and any concerns about data handling may also be directed to the National Privacy Commission.